Check–In time is after 4:00 p.m. Please note: Due to the nature of vacation rentals, cleaning services can require additional time. Residences are not always available at the earliest listed check-in time, especially during peak seasons. A credit card deposit of $250.00 will be taken at check-in to cover any incidentals, damages, etc.

Check-out time for all properties is 10:00 a.m. and is strictly enforced. Any request for late check-out must be approved by Front Desk (only when that particular property is available ). Sorry, late check-outs are not available during peak months.

Reservations are accepted up to one year in advance. Those that are made for a future period, for which rates have not yet been set, are considered tentative. Once rates are set, notice will be given. At such time, guests will have the option of guaranteeing their tentative reservation with a deposit.

Groups reserving 10 or more vacation residences, which meet specific booking requirements, may be eligible for discount.

A $250 credit card deposit hold is required at the time of the checking for any incidental charges.

Florida Law requires that sales tax and occupancy hotel-motel tax be collected on all rentals. Tax requirements are subject to change by state and local taxing authorities.

Cancellations received up to 30 days or more are subject to $50 fee. Cancellation between 30 and 14 days are subject to $250 fee. All cancellations made within 14 days of arrival or no show at time of arrival forfeit the full reservation value. * Holidays & Special Event Dates are subject to additional cancellation fees up to 100% value of reservation, please inquire at time of booking.

Please retain you cancellation number as a proof of proper cancellation notice. No refunds are granted for early departure and/or eviction. No refunds or reductions in rent are granted for mechanical failures or malfunction, interruption of utilities or other maintenance problems concerning air conditioners, heaters, dishwasher, washers, dryers, televisions, VCR, DVD players, swimming pools, other appliances and amenities.

Our homes range from 3 to 15 miles from the Main Gate of Walt Disney World. All properties are limited to the bedding capacity and to Registered Guests Only. Management reserves the right of eviction for unauthorized occupancy.

Pets are not allowed in any My Home In Windsor Hills home or condo. Should a pet be found in any home, a $500 US fine will be charged.

If you have special needs, please be sure to request them at the time of reservation. Our staff will accommodate everyone to the best of their ability.

Some communities and private residences are equipped with barbecues grills. Please use caution when grilling. Note: Outdoor grilling is permitted only in designated areas. Grilling on pool decks, balconies, or screened porches is prohibited by law.

MOST of our vacation homes have a crib, highchair and sofa-beds. Any additional requests are subject to rental fees.

Guests acknowledge that lifeguards are not provided. Guests are responsible for the safety of themselves, their children, and their guests. NO reciprocal agreements exist between properties. Pools are for the use of property residents and guests only. There is an extra charge for the heating of the pools and MUST be pre-paid prior to arrival. (NOT ALL POOLS ARE HEATABLE) *see pool heating policy at Main Office. Pools will be cleaned weekly and there will be times when the pool must be treated where it may cause times when is not usable. This will be done according to the pool maintenance department schedule and cannot be scheduled according to guest. During some occasion when it rains or when screen doors are left opened bugs and debris might get into the pool. We have provided each pool with a net in case this happens.

All residences have a telephone, which is not connected to a central switchboard. Credit card, calling card, or phone card is required for long distance calls and an activation fee may be charged. Most local and toll calls are free. For more information please contact our Main Office.

Should you be locked out of your rental residence during office hours, we will make every effort to provide you with a spare key at no charge. However, an after office-hours lock-out will result in a $75.00 US charge.

Our staff is highly trained in the hospitality industry and can assist with local area, directions, dinner reservations and recommendations, area attractions and much more. We sell discounted theme park tickets, as well as discounted dinner show tickets. Why wait in long lines at the parks and pay full price, when you can save money and time by purchasing tickets prior to departure. Tickets pick up at check in.

Please note that a car hire is necessary to move around the Orlando area. Please refer to the car hire section for options and prices.

Management strives to comply with all reservation requests for specific vacation residences. However, due to changes in residence ownership, unforeseen mechanical problems, or any other unforeseen circumstances, we cannot guarantee a specific rental property. We reserve the right to change assignments without notice or liability should a residence become unavailable.

We will not rent to vacationing students or singles under 21 years of age, unless accompanied by a guardian. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit and possible eviction.

Loud or unusual behavior is strictly prohibited. Management reserves the right to evict, without refund, any person who creates a disturbance or becomes a nuisance. Violation of any property rules, including but not limited to the throwing or dropping of any object from patios and balconies, will result in immediate eviction and forfeiture of rent and deposit.

An authorized employee or repairman may enter premises during regular business hours for any purpose connected with the repair, improvement, care and management of the premises. The home you occupy may be listed for sale. If so there is a possibility that our real estate office will call you and request a convenient time for a showing during your stay. Every effort will be made to schedule showings so as not to interrupt your vacation.

My Home In Windsor Hills serves as the agent and representative of all owners of vacation properties in its rental program, and is acting, at all times, in and for the best interest of the owners.

A Home Damage Waiver (HDW) is optional, and can be purchased for $45.00 to be used in case of accidental damage done to the home above normal wear and tear. In addition a credit card deposit will be taken at check-in to cover any additional charges.

Home Damage Waiver conditions
As a guest (the person registered and all the persons sharing the same rental unit) who has purchased a damage waiver staying at  property, you will be not obligated to pay for loss or damage to the contents of the rental unit you occupy. The damage waiver is limited to a maximum total of $700 damage payment for stay and is applicable for the entire stay. (From check-in to the date of check-out).

Reporting Damages All Damage must be reported promptly to My Home In Windsor Hills staff at the property. Such staff will have the sole authority to determine the extent of repairs necessary. The guest must report any loss or damage to the unit or its content to Mouse House Guy management or this damage waiver is voided. Mouse House Guy representatives have ultimate administration authority. Arbitration is required prior to litigation. The prevailing shall be entitled to recovery and/or reimbursement of all fees in connection with same.