|
MY HOME IN WINDSOR HILLS FREQUENTLY ASKED QUESTIONS |
What exactly does My Home In
Windsor Hills do?
How do I know the homes listed on
My Home In Windsor Hills are legitimate?
Why should I rent a vacation home from
My Home In Windsor Hills vs. the other listing services?
Vacation Rental Homes
|
|
I normally stay in hotels. What is the difference between hotels and vacation rental homes?
Will I be staying in the vacation home that I see in the
My Home In Windsor Hills listings?
Why can't I see the actual address of the homes?
How do I get the keys for the home?
How many people are allowed to stay in the home?
What will be provided in the vacation homes?
What should I bring to the home to make my stay more enjoyable?
I am planning a family reunion or other group activity. Can I reserve multiple homes close together?
Do you rent vacation homes for the purpose of corporate housing?
|
|
Reservations
|
|
I found the perfect home. How do I make a reservation?
Who do I contact if I have questions about the home or my reservation?
How do I check to see if the home I want is available for the dates I will be travelling?
How can I see a price quote for the dates I wish to stay?
How do I know the status of my reservation?
|
|
Payments and Pricing
|
|
This seems too good to be true. Why are the prices so inexpensive?
Where do I send my payment?
How do I know the status of my payments?
Why don't some of the home managers accept credit cards?
I have to send my payment to a place other than where I intend to travel. Is that correct?
Can I negotiate to get a better rate than what is listed on
My Home In Windsor Hills?
What if I need to cancel my reservation?
|
|
Customer Service |
|
What if I have a problem or a question while I am at the home?
Who owns and manages the vacation properties?
Who do I contact for questions about my existing reservation?
|
|
|
What exactly does My Home In
Windsor Hills do? |
|
My Home In Windsor Hills provides vacation rental home managers with quality properties a means of marketing their vacation homes, managing reservations and by providing them with the
MouseHouseGuy branding. Travelers will only get the very best properties that are available in the Disney/Orlando area and other popular
MouseHouseGuy vacation destinations. For more information about
My Home In Windsor Hills, please go to the
About Us section.
|
|
How do I know the homes listed on
My Home In Windsor Hills are legitimate? |
|
All of the companies that are listed on
MouseHouseGuy network have either been invited by us or have submitted an application. Only properties that meet or high standards are even considered to be a part of the
MouseHouseGuy network. Since we are in Orlando, we have seen and been in most of the homes that you will see listed on our site. Most importantly,
My Home In Windsor Hills has been in business since
September 2005 and is registered with all proper
authorities as required by law.
|
|
Why should I rent a vacation home from
My Home In Windsor Hills vs. the other listing services? |
|
My Home In Windsor Hills provides a selection of the
highest quality properties in each of our popular
destinations. Since this may be your first time
staying in a vacation home, we want to help to
ensure that you discover the "best kept secret" in
the lodging industry. While a majority of Travelers
have had wonderful vacation rental experiences,
there are some management companies and property
owners who don't always have the guest's interests
as a priority. We provide Travelers the opportunity
to see the exact property that you will stay in.
Larger management companies normally will promise
you only a home type. This is great from an
efficiency standpoint, but you as a Traveler are
left wondering about the location and the quality of
the home until you walk in the door. We put you in
touch with a network of smaller management companies
that are more than happy to provide you with all of
the necessary details you request until you are
satisfied that you have found the perfect home. Our
powerful search engine allows you to quickly narrow
your search to only the properties that meet your
criteria and are available. You are also provided
the exact price that you will have to pay before you
make a reservation. |
|
|
|
I normally stay in hotels. What is the difference between hotels and vacation rental homes? |
Once you stay in a Windsor Hills vacation home,
you'll never stay in a hotel again! Imagine being
able to bring your entire family to a luxurious
vacation home with a private pool and other
amenities that you would find in your own home.
Enjoy the privacy of your own bedroom and bathroom
while the children are watching television safely
under the same roof. Anytime you would find the need
for two hotel rooms, you can be sure that a vacation
home is always a better value. Enjoy a nice
breakfast outdoors by the pool before you get your
day started. Enjoy a barbecue with friends and relax
in your own private pool. In the unfortunate event
that you should experience inclement weather, don't
worry... watch a video or play a board game. A hotel
is a place you look forward to getting away from
while our homes are places you can't wait to return
to! Will I be staying in the vacation home that I see in the
My Home In Windsor Hills listings? |
|
Absolutely! We don't allow management companies on our system that attempt to list multiple properties with one example of what you are going to get. We demand that every home listed with us have detailed photographs, an accurate availability calendar and current rates. We require our managers with multiple homes to provide detailed descriptions and photographs of each individual one because we believe that you are the best judge of determining the perfect vacation home that meets your exact needs. In rare circumstances, events beyond the Manager's control may preclude you from staying in the home that you picked, but the Manager will give you the opportunity to pick another home as an appropriate substitute. We also expect that Managers should compensate any Traveler who is inconvenienced.
|
|
Why can't I see the actual address of the homes? |
|
For security reasons, you will not receive the address or the phone number of the vacation home that you will be staying at until your reservation has been confirmed. The Manager will be happy to discuss the location of the home and the surrounding area of your vacation home.
|
|
How do I get the keys for the home? |
|
In many cases, you will check-in to a central office. Specific directions to the home and instructions on how to get the keys will be available upon confirmation of your reservation.
|
|
How many people are allowed to stay in the home? |
Vacation homes are subject to the same policies that
a hotel must adhere to. Managers have entered the
maximum number of guests that can legally sleep in
the home. What will be provided in the vacation homes? |
|
Everything you need for a pleasant stay is provided upon your arrival. The home will be cleaned just as you would expect when you arrive at a hotel. You will have linens, towels, placeware and cooking utensils.
|
|
What should I bring to the home to make my stay more enjoyable? |
|
Most of the necessities for your trip will be provided, but things such as laundry detergent, dishwasher detergent and shampoo are a few recommended items. Since you are staying in a vacation home equipped with a refrigerator, freezer and kitchen, you can go to the local grocery store and get all your favorite items you would normally like to have. Cooking your own meals and packing snacks for your day trips can save time and money, especially for larger families.
|
|
I am planning a family reunion or other group activity. Can I reserve multiple homes close together? |
We have worked with vacation rental management
companies to offer you the greatest variety of
vacation rental homes available in the Disney and
Orlando, Florida area. We have several vacation
homes in several neighborhoods, offering great
flexibility for large groups. Our goal is to provide
you with a choice of one large home (6 bedroom or 7
bedroom vacation rental homes) or two or more
vacation rental homes together (5 bedroom, 4 bedroom
or 3 bedroom vacation rental homes). We recommend
that you determine the number of vacation homes home
by figuring how many individual bedrooms you will
need (couples sharing one king, queen or full bed;
individuals in single beds). We do not recommend
that guest rely on sleeper sofas, but use them for
unexpected additional guests. Once you determine the
number of bedrooms you need, you can determine the
count of adults and children in each bedroom and
then for each home. Use these numbers (not the
total) to search for each needed vacation home). Do you rent vacation homes for the purpose of corporate housing? |
|
Yes! A MouseHouseGuy brand vacation home in the vicinity of the Disney area provides the perfect solution to your corporate housing needs, especially if you are going to be working in conjunction with Disney World, Universal Studios, Sea World or if you plan to be working at the Convention center. Regardless of whether you plan to stay for 1 week, 1 month or 1 year, PleasantStays can help you find the perfect vacation home.
|
|
I found the perfect home. How do I make a reservation |
|
The easiest way to make a reservation is to call
407-506-0407 ext. 205.
|
|
Who do I contact if I have questions about the home or my reservation? |
|
Once you make a reservation request we will be in
contact with you shortly.
|
|
How do I check to see if the home I want is available for the dates I will be travelling? |
|
If the home is available, you will get a detailed price quote, otherwise, you will get a message indicating that the home is not available for those dates.
|
|
How can I see a price quote for the dates I wish to stay? |
|
We will sent that to you via email. |
|
How do I know the status of my reservation? |
|
Once confirmed you will recieve information
including reservation number, contact numbers,
directions to check in office and more.
|
|
This seems too good to be true. Why are the prices so inexpensive? |
|
My Home In Windsor Hills lists only the highest quality homes in each travel destination. As a result, it is not likely that we will be the most economical for all Travelers, but compared to a hotel, they provide tremendous value. Due to the fact that there are several vacation properties that do not meet the minimum requirements to properly rent properties, guests often are enticed to find a "deal" that can often yield a negative experience (poor location, poor furnishings, lack of maintenance support, unlicensed, etc). As a result, our prices have been lowered to remain competitive. All of our owners have taken the time to do things right and place the quality of the Traveler's experience as their number one priority. As our quality branding campaign progresses, the value of our vacation properties continue to rise.
|
|
Where do I send my payment? |
|
Nowhere. Anyone that asks you to send them a payment
through the mail is scamming you. We only accept
major credit cards to protect you and the
MouseHouseGuy brand.
|
|
How do I know the status of my payments? |
|
Call anytime at 407-506-0407 ext. 205
|
|
Why don't some of the home managers accept credit cards? |
|
We only accept major credit cards.
|
|
I have to send my payment to a place other than where I intend to travel. Is that correct? |
|
No.
|
|
Can I negotiate to get a better rate than what is listed on PleasantStays? |
|
Your more than welcome to try. If you never ask you
would never recieve.
|
|
What if I need to cancel my reservation? |
In the event that you should need to cancel your
reservation, please contact the Manager at the
number provided in your reservation confirmation.What if I have a problem or question while I am at the home? |
|
The Manager will provide you with all of the necessary contact information for maintenance and emergencies.
|
|
Who owns and manages the vacation properties? |
|
In most cases, the owners of the MouseHouseGuy brand vacation rental homes are individuals like you and I who have bought a second home for vacation purposes. Others have many properties that serve as vacation residences as well as investment properties. Most owners do not wish to manage the everyday maintenance of the properties and leave the properties in the care of a property management company. Property management companies should make every effort to minimize owner's maintenance costs while maximizing their rental income. In most cases, you as a Traveler will be coordinating directly with the property management company or the owner themselves.
|
|
Who do I contact for questions about my existing reservation? |
|
Each vacation home is managed by an independent property manager or owner. Questions regarding payment information, check-in procedures (getting the keys), amenities in the home, reservation status, payment information, changing your arroval/departure dates or reservation cancellation must be handled through the management company directly.
There number will be provided to you with your
reservation confirmation.
|
